Title here
Summary here
Troubleshooting
Integration Troubleshooting
Select the integration you need help with:
Paging & Alerting
- PagerDuty - Webhook validation, incident correlation, and API connection issues
ITSM Platforms
- Jira Service Management - Authentication, webhooks, field mappings, and sync issues
- ServiceNow - API connectivity, bidirectional sync, and rate limiting
ChatOps
- Slack, Teams & Discord - Bot commands, notifications, and real-time updates
General Debugging
Enable Debug Logging
For any integration issue, start by enabling debug logging:
export LOG_LEVEL=debug
./im serveCheck Metrics
The platform exposes Prometheus metrics for all integrations:
curl -s http://localhost:9090/metrics | grep -E '(pagerduty|jira|servicenow|chatops)_'Getting Help
If you can’t resolve an issue:
- Check the GitHub Issues for similar problems
- Open a new issue with error messages, configuration, and reproduction steps